The story of my career can be summed up in two words: customers (and) innovation.
I have 11 years experience across product management, innovation consulting, UX research, service design and insight - all focused on understanding customer problems or jobs-to-be-done, and then building products or services to address those.
I've launched new B2B Products (0-1) as a PM in multiple organisations, and consulted with banks, Telco's, government bodies, NGOs, tech startups and more to help them launch or improve their products and services
Deep expertise in getting to grips with why customers 'hire' a product, combined with an ability to uncover solutions through ideation, strong interpersonal skills, and a passion for delivery
